Best Western Plus Provo University Inn

On March 29 at around 6pm, I arrived at the hotel and Jessie greeted me and checked me in. I requested a quiet room preferably at the end of the hall and on top floor if available. Jessie took the time to look at the floor plans and room availability to find me the quietest room away from the elevator. I traveled frequently in my career and found Jessie is extraordinary in his professionalism. I was very pleased with his care and concern that my request be met if possible. Jessie is friendly, helpful and enthusiastic. I want management to know he is a stellar employee and perfect in his position at the front desk.

Everything about this facility not only met my expectations but exceeded. We came into Provo late without any accomodations other than a reserved room. With treatments for cancer the next day we kept our Fingers crossed that there would be no problems after arrival. SUCCESS!! The employees were so nice. Our room was clean and cozy. The pool refreshed and entertained the whole family. Last definitely not least, was the breakfast tho~ it was Seriously Phenomenal.. thank you so very much for the best motel experience I've had in the last 3 years.

It was the basic breakfast, but I did appreciate the various coffee selections. Only frustrating thing that happened was our tv wouldn’t change channels so the front gal came to check it out but couldn’t fix it. She offered us a change of room but by that time we were unpacked and in our pj’s so we declined the offer. Because of the tv not working, they gave us a discount which we really appreciated. We would definitely stay here again.

It had potential and the location was good, but the execution was poor.

Great location, very decent breakfast with changing options each day.